Frequently Asked Questions
Everything you need to know about powering your performance and getting the most out of Zwift.
What equipment do I need to start using Zwift?
To get started, you will need a bike and an indoor trainer, or a treadmill for running. You also need a device to run the Zwift app (such as a tablet, smartphone, or PC) and a sensor to transmit your data via ANT+ or Bluetooth.
How long does shipping take for hardware orders?
Standard shipping for trainers and smart bikes typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for trainers and accessories?
We offer a 30-day return policy on all hardware and accessories. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Can I cancel or pause my subscription at any time?
Yes, Zwift subscriptions are flexible. You can pause or cancel your membership through your account settings on our website at any time without any hidden fees.
Do your products come with a warranty?
All Zwift-branded hardware, including the Zwift Hub, comes with a limited 1-year warranty against manufacturing defects to ensure your training remains uninterrupted.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for both hardware purchases and monthly subscriptions.